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At Perfumelightix, we understand that travel plans can change unexpectedly. This Return Policy outlines the terms and conditions for cancellations, refunds, and modifications to bookings made through our services. Please read this policy carefully before making a reservation, as different services may have different cancellation and refund terms.
This policy applies to all travel planning services, tour packages, and bookings arranged through Perfumelightix. By making a booking with us, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
Cancellation policies vary depending on the type of service booked, the service provider's terms, and the timing of your cancellation request. When you make a booking, you will receive specific cancellation terms applicable to your reservation in your booking confirmation.
To cancel a booking, you must contact us in writing via email or through our website contact form. Cancellation requests are effective from the date we receive your written notification. Verbal cancellation requests or requests made through unofficial channels may not be processed.
Please note that cancellation deadlines are typically based on the local time zone of the service provider or destination. We recommend submitting cancellation requests well in advance of any deadlines to ensure proper processing.
The following general guidelines apply to cancellations, though specific bookings may have different terms:
More than 30 days before departure: Cancellations made more than 30 days prior to your scheduled departure date may be eligible for a full refund minus a service fee. The service fee typically ranges from 5% to 10% of the total booking value, depending on the complexity of the arrangements.
15 to 30 days before departure: Cancellations made between 15 and 30 days before departure may incur a cancellation fee of 25% to 50% of the total booking value, in addition to any fees charged by service providers.
7 to 14 days before departure: Cancellations made between 7 and 14 days before departure typically result in a cancellation fee of 50% to 75% of the total booking value.
Less than 7 days before departure: Cancellations made within 7 days of departure are generally subject to a cancellation fee of 75% to 100% of the total booking value, and may result in no refund.
No-show or same-day cancellation: Failure to cancel in advance or not showing up for your scheduled services will result in forfeiture of the entire booking amount with no refund.
Some services, particularly promotional rates, special offers, or last-minute bookings, may be designated as non-refundable at the time of booking. These reservations cannot be cancelled for a refund under any circumstances, though modifications may be possible subject to availability and additional fees.
Non-refundable bookings will be clearly marked during the booking process, and you will be required to acknowledge the non-refundable terms before completing your reservation.
When a cancellation is eligible for a refund, we will process the refund according to the following procedures:
Processing Time: Refunds are typically processed within 10 to 15 business days after we receive your cancellation request and confirmation from all service providers. However, the actual time for funds to appear in your account may vary depending on your financial institution and payment method.
Refund Method: Refunds will be issued to the original payment method used for the booking. We cannot process refunds to different payment methods or accounts. If the original payment method is no longer valid, please contact us to arrange an alternative refund method.
Currency and Exchange Rates: Refunds will be processed in the original currency of the booking. If currency exchange rates have changed between the booking date and refund date, you may receive a different amount in your local currency due to exchange rate fluctuations.
Third-Party Provider Refunds: For services provided by third parties, refund timing and amounts are subject to the policies of those providers. We will advocate on your behalf to obtain the maximum possible refund, but we cannot guarantee refunds beyond what the service providers authorize.
If you need to modify your booking rather than cancel it, we will make reasonable efforts to accommodate your requested changes. Modifications are subject to availability and the policies of the service providers involved.
Common modifications include changes to travel dates, passenger names, accommodation preferences, tour selections, or itinerary adjustments. The feasibility and cost of modifications depend on the specific services booked and how far in advance you request the changes.
Most modifications will incur a service fee charged by Perfumelightix, typically ranging from £25 to £100 per booking, depending on the complexity of the changes. Additionally, service providers may charge their own modification fees, and you may be responsible for any price differences between the original and modified bookings.
Some bookings may have restrictions that prevent modifications, particularly non-refundable or promotional rates. We will inform you of any restrictions and associated costs before processing your modification request.
Name changes on bookings are generally subject to strict policies and may not be permitted by some service providers, particularly airlines. When name changes are allowed, they typically incur significant fees and must be requested well in advance of the travel date.
In cases of force majeure events or extraordinary circumstances beyond our control, including but not limited to natural disasters, severe weather, pandemics, political unrest, terrorism, or government-imposed travel restrictions, special cancellation and refund policies may apply.
During such events, we will work with service providers to determine available options, which may include rebooking, travel credits, partial refunds, or other accommodations. However, we cannot guarantee refunds or specific outcomes when circumstances are beyond our control.
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, interruptions, and other unforeseen events to protect your investment.
If a service provider cancels your booking due to operational issues, overbooking, or other reasons, we will make every effort to arrange suitable alternatives. If comparable alternatives are not available or acceptable to you, you will be entitled to a full refund of the affected services.
We are not responsible for compensation beyond the refund of amounts paid for cancelled services. Any additional claims for expenses, losses, or damages resulting from service provider cancellations should be directed to the service provider or covered through travel insurance.
We strongly recommend that all travelers purchase comprehensive travel insurance to protect against unexpected cancellations, trip interruptions, medical emergencies, lost luggage, and other travel-related issues. Travel insurance can provide coverage for circumstances that may not be covered by our standard cancellation policy.
Insurance should be purchased at the time of booking to ensure maximum coverage. We can provide information about travel insurance options, but we are not insurance providers and cannot guarantee coverage or process insurance claims.
Group bookings for 10 or more travelers may be subject to different cancellation and refund terms than individual bookings. Group policies typically require deposits, have specific payment schedules, and may have more restrictive cancellation terms.
When making a group booking, you will receive a detailed contract outlining the specific terms, payment schedule, cancellation deadlines, and refund policies applicable to your group. The group organizer is responsible for communicating these terms to all group members.
If you need to cancel only part of your booking, such as removing one traveler from a multi-person reservation or cancelling specific services while keeping others, the cancellation policy will apply to the cancelled portion. However, partial cancellations may affect the pricing of the remaining services, as group rates or package discounts may no longer apply.
We will inform you of any price adjustments resulting from partial cancellations before processing your request.
If you have concerns about a cancellation, refund, or any aspect of our services, please contact us immediately. We are committed to resolving issues fairly and promptly. Most concerns can be addressed through direct communication with our customer service team.
If you are not satisfied with the resolution provided, you may escalate your complaint to our management team. We will investigate all complaints thoroughly and provide a written response within a reasonable timeframe.
We recognize that certain situations, such as serious illness, family emergencies, or other exceptional circumstances, may require cancellation of travel plans. While we cannot override the policies of service providers, we will work with you to explore all available options and advocate for the most favorable outcome possible.
Documentation may be required to support claims of special circumstances, such as medical certificates or official documentation of emergencies. Even with documentation, refunds are subject to service provider policies and are not guaranteed.
We reserve the right to modify this Return Policy at any time to reflect changes in our business practices, service provider policies, or legal requirements. Any changes will be posted on our website with an updated "Last Updated" date.
Changes to this policy will not affect bookings made prior to the effective date of the changes. Your booking will be governed by the policy in effect at the time you made your reservation.
For cancellation requests, modification inquiries, or questions about this Return Policy, please contact us:
Perfumelightix
407 Angel Building, St John Street
London, EC1V 4EX
Phone: 020 3788 0445
Email: reach@perfumelightix.world
Our customer service team is available Monday through Friday from 9:00 to 18:00 and Saturday from 10:00 to 16:00. We strive to respond to all inquiries within 24 hours during business days.